TeQflow Refunds and Returns Policy
Overview
At TeQflow, we deliver digital services, software solutions, and managed IT engagements. Because our work is customised and delivered electronically or through professional services, our refund and return terms differ from physical goods policies.
This policy explains how refunds and service adjustments work. If you have questions, contact us at the email listed at the bottom.
Applicability
This policy applies to digital products, service engagements, software licences, subscriptions, and project deliverables purchased directly from TeQflow. It does not apply to third-party products, licences, or services sold through our partners.
No Physical Returns
As a provider of digital services and custom IT solutions, we do not accept returns in the traditional sense. Refunds are considered only under the circumstances described below.
Service Satisfaction and Refund Eligibility
We aim to ensure our clients are satisfied with the work we deliver. If you believe a service was not provided as agreed, here’s how we handle it:
- Service Disputes Must Be Reported Promptly
- You must notify us in writing within 14 days of delivery or invoicing with clear details of your concerns (scope misalignment, deliverable quality issues, or documented errors).
- Documentation Required
- Provide evidence (screenshots, logs, or detailed descriptions) showing where the service or deliverable did not meet the agreed scope.
- Assessment and Resolution
- Our team will review the concerns, compare them against the project scope or service agreement, and propose one of the following:
- Remediation at no additional charge
- Partial refund proportional to unfulfilled work
- Credit toward future TeQflow services
- Our team will review the concerns, compare them against the project scope or service agreement, and propose one of the following:
A refund is never automatic. It is issued only after assessment and only for verifiable failures to deliver agreed work.
Subscription Services and Digital Licences
For software subscriptions or licences provided directly by TeQflow:
- Cancellation: You may cancel at any time in writing.
- Prorated Refunds: If cancellation occurs mid-term, unused portions of the subscription may be eligible for a prorated refund, unless otherwise stated in your service agreement.
- No Refund After Use: Once a licence is activated or a service is accessed, no full refund is guaranteed unless documented issues occur and are not remediated.
Support Contracts
Support agreements, maintenance plans, or managed services are billed per the terms of the signed contract. Refunds for these services are evaluated based on usage, response history, and contract terms.
Payment Processing and Timing
Approved refunds will be processed through the original payment method. The time it takes for funds to post to your account depends on your bank or payment provider.
Refund Exclusions
Refunds will not be issued for:
- Services delivered as specified in the agreement
- Deliverables accepted by the client
- Work completed and signed off
- Third-party products, licences, or services
How to Request a Review or Refund
To request a review or refund:
- Email us at [email protected] (or the business email on your invoice).
- Include your order details, invoice number, date of purchase, and a clear description of the issue.
- We will acknowledge your request within 3 business days and begin the assessment.
Dispute Resolution
If we cannot resolve a dispute directly, both parties agree to seek resolution through mediation before pursuing other remedies.
Contact Information
For questions related to refunds, returns, or service concerns, email:
[email protected]
or use the contact form on our website.
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